Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. We do not send tickets to PO Boxes or business addresses. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You will need to provide some form of ID so that the staff can access your Ticketek account details. They will be assigned the next two seats along (next to Invitee A). 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. How will I know when my content is personalised? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Your barcode number can also be found via your online account here. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. In most cases, a GA ticket is a standing floor ticket. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Will mobile tickets be removed from the Ticket Wallet after an event? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. There are over 20 circumstances you may request a refund. <> Venue/City Box Office - collect tickets when you arrive in New Zealand. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Tap "Add to Passbook" at the bottom of your mobile ticket. Ticketek will use reasonable efforts to notify you of such action. Version 5.22 B82 R0 By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Will the Mobile Ticket scanners at venues work through phone covers? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. What does General Admission (GA) mean? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Sign In Join today Please note: AFL House is currently closed to the public. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. The example above is for an adult barcode. Their customer service to follow up and right the problems is poor. endobj Ticketek AU - Apps on Google Play Ticketek may not replace tickets where seating is unallocated (general admission tickets). 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The app is built for the iPhone, although it will run on an iPad at iPhone resolution. All members will have access to buy at the same time. Group discounts may be offered but do not apply to all events. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If you purchased online or through our call centre please contact Customer Service for further assistance. No, the credit card pre-fill feature simply gives you the option to save your card details. Member Ticket Redemption Information | Adelaide Football Club The app also uses your location to alert you of events currently being held at specific venues. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Held seats are sold on a first-in basis. Do I need to be logged in to see 'My Events' and if so how do I know? They must present the relevant concession documentation at point of purchase and upon entry to the ground. Many businesses act as Ticketek Agencies throughout the country. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. When purchasing tickets for a particular event you may be limited to a specified number of tickets. This is just another way of conveniently storing and viewing your mobile tickets. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Why does the app ask to use your current location the first time it's opened? How do I update my credit or debit card details once they have been saved? How do I request a refund if I have purchased Refundable tickets? Restricted view refers to seats that have restricted viewing of the stage or event. What if I need accessible seating? No. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Requesting a password reset during the on-sale will use your time limit. Group Bookings are available for selected events and are subject to availability. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. You are required to present your credit/debit card and photo I.D. Tickets purchased to General Admission events cannot be refunded should they be lost. www.accc.gov.au. Can I forward my Mobile Ticket to a friend? Some States have specific legislation in place to manage the sale of tickets in certain circumstances. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. There are no guarantees. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. How do I subscribe to receive My Ticketek emails and/or SMS? https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. You can access specific privacy information for Friend Spotter . If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post Their barcode will then be on their homepage. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. How do I add my mobile tickets to the Ticket Wallet? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? At this time Ticketek NZ cannot post tickets overseas. If you're not signed in already, you'll be asked to sign in (or register) now. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. How long are my friends seats placed on hold? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Why is there a time limit when I buy tickets? What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Staff are amazing under the circumstances," a third said. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. If you have an issue with tickets purchased through an unofficial agency please return to the point . The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If you arrive late, you may not be admitted until a suitable break in the event. All venues have seating options available for patrons in wheelchairs or who require assistance. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Juniors aged 7-14 years are entitled to purchase a junior ticket. Can I request a refund if I accidentally selected the Refundable tickets option? How do I save my credit or debit card details? No, only Mobile Tickets can be added into your Passbook. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Be sure to select the discounted 'member' ticket. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Change My Location Can I use text or download images, photos and videos from the site? The MCG does apply an additional transaction fee. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The email account that the message has been sent to is full. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. The original expiry date still applies to any balance remaining on your voucher. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Change of mind is not an approved reason. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? All refunds for cancelled or rescheduled events are managed by Ticketek directly. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Yes, all events that Ticketek ticket for can be found on the mobile site. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? How do I purchase a Ticketek Gift Voucher? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How do I arrange for a new membership card to be sent out? No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Postponed and Cancelled Events. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. How many tickets can be delivered by Mobile Ticket delivery? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. What are the terms of General Admission (GA)? Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. General You can find information on how to access your Mobile Membership through the AFL Live App here. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Sign In is displayed at the top of the 'My Events' section. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. They will be assigned the seats nearest the original purchaser. Once you have logged in, update your information. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. How do I unsubscribe from My Ticketek emails? Write a review Ask a question. Replacement cards cost $10. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. There was a problem with the email server that the message was sent to. You might find the following websites helpful if you want more information about ticket scalping: You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Ticketing | FAQs | ICC Sydney We sell tickets on a "next best available" seating system. Your barcode to access tickets is generated upon your renewal. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). 1 0 obj What will happen if the barcode is sent to a non-smartphone? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Systems are in place at every venue to ensure that each ticket barcode can only be used once. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Can held seats be purchased through any other channels? Please wait a few seconds for it to load. You may be required to submit to a search of your person and/or possessions before entering the event. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. The user will not be able to view the ticket. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Concession and Children's ticket entitlements vary from event to event. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ticketek Online Terms of Use and Privacy Policy. No, for the first release, the app will only be an iPhone app. You must allow adequate time for collection or delivery of tickets. Can I sell tickets using online auction sites like eBay? To purchase more than one set of tickets to multiple events, click on the. Invitee B starts purchasing two seats from hold. <> If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Once you have selected your ticket(s), there is a time limit of. Request details from Ticketek when booking your ticket. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. I've sent an email invitation but some or all of my friends did not receive them. Some events may have a Family ticket which includes 1 Adult and 1 Junior. How do I gain entry to the venue using Passbook? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. How can I receive my Ticketek Gift Voucher? What happens if I forget my phone or my battery dies at the venue? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Ticketek will only mail tickets to the residential address of the credit/debit card holder. I ordered a lanyard with my ticket purchase, when will this arrive? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. endobj Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. How do I find my tickets once they are in Passbook? What qualifies as a concession ticket? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If you do not receive your club of support pack please contact the club directly. Proof of purchase may be required for any refund or exchange. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event.

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