Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . It lasted 10 days and was always closely monitored by a manager and a store lead employee. Demonstrate and validate your expertise, whether you're an app developer or IT professional. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. You have excellent time management skills and can make decisions quickly. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. There is tons of support when needed and the training/onboarding process is great. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. You have excellent time management skills and can make decisions quickly. Apple certification programs - Wikipedia document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Technical Specialists may be required to travel to customer sites. These cookies will be stored in your browser only with your consent. What Is A Technical Specialist - Zippia Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. You reassure customers when delivering product diagnoses and potential solutions. Apple Technical Specialist Resume Example & Writing Guide To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Do you love how it feels to help others? You may be communicating with customers about technical issues or non-technical issues. There were crazy long lines, especially for the iPad 2, and the iPhone 5. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Apple Introduces New Professional Training Courses and - MacRumors Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. When a customer needs assistance, you quickly assess their situation. Come eager to listen and learn from your team, your mentors, and your customers. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Technical Specialist - Murray - Apple - beBee Technical Specialist Job in Columbus, OH at Apple Copyright 2023 Apple Inc. All rights reserved. Apple Professional Training exams are offered online and cost $149. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Please note that all salary figures are . At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. That's according to suppliers involved in Apple's iPhone supply chain. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Salary: Technical Training Specialist in Strathroy (Canada) 2023 This cookie is used for advertising, site analytics, and other operations. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. At other times, you refer customers to support team members who get them up and running again. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. We're committed to being your source for expert career guidance. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. All our courses are practical, hands-on, and led by trusted Apple experts. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. And after you've passed an exam, display your verified digital badge on any professional networking site. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Access your favorite topics in a personalized feed while you're on the go. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apples new IT training series begins with the Apple Device Support course. Save someone's day. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. IN-Technical Specialist - Jobs at Apple (IN) Choose your path Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Your base pay will depend on your skills, qualifications, experience, and location. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Helping customers and providing technical assistance. Top Notch Staffing Inc Program Specialist (Technical Training) Job in This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Resources - Apple Training United States Department of Labor. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The mob used the electronics in the store to play music and record their dance routine. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Theyre so grateful and that feels really good.. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. EllisDon Corporation Technical Training Specialist Job in Mississauga At other times, you refer customers to support team members who get them up and running again. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. about 30,000 full- or part-time retail workers. Apple Technical Expert Resume Example - livecareer.com The sector specific training will be part of our Campus to Technical Careers (C2TC) program. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title When a customer needs assistance, you quickly assess their situation. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Apple Certified iOS Technician Training (ACiT) - ITMC Retail Tech Support - Careers at Apple - Apple (UK) You need a current, government-issued ID to check in with the proctor and begin the exam. I will never forget them. Take proctored certification exams from your home or office. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. 50 features and changes you might have missed in macOS Ventura. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple Training The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Thanks to her teams help and extra tech training, she got to know our products inside out. To view your favorites, sign in with your Apple ID. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? About AppleCare service certifications - Apple Support The mob used the electronics in the store to play music and record their dance routine. Click here to see the total pay, recent salaries shared and more! And be amazed by what it does for yours. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. This includes knowing how to use the tools and equipment they need to complete their work. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. The best part of working for Apple: It had to be launch days! All our courses are practical, hands-on, and led by trusted Apple experts. Learn more. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is used to store the user consent for the cookies in the category "Other. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Add to Favourites IN-Technical Specialist. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. NOW WATCH: The 6 best new features coming to Apple computers. Apple is an equal opportunity employer that is committed to inclusion and diversity. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. This requires a lot of testing and coordination between different teams within Apple. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. The entire store team benefits from your commitment to providing the best care for customers. A woman in tears came into the store because she had dropped her phone in the water. Filter our Apple training by your desired technology. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Lots of different people to learn from and meet. It felt pretty good to be able to help this woman. You may be communicating with customers over the phone, in person or through email. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. When a customer needs assistance, you quickly assess their situation. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter However, we cannot independently confirm if the Weibo account has a proven track record. This website uses cookies to improve your experience while you navigate through the website. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. The training has been completely redesigned and moved to an online, self-paced format. Great offering by Apple! CAE Inc. Global Technical Training Project Specialist Job in Saint At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Working as a Technical Specialist at Apple: 325 Reviews - Indeed Because to create products that serve everyone, we believe in including everyone. Each of those locations employs over 100 people totalling about. You reassure customers when delivering product diagnoses and potential solutions. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Apple training delivers everything you need to learn about the technologyonline and on your time. Customer loyalty and satisfaction is their number one priority. You maintain composure and customer focus while troubleshooting and solving issues. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The courses are sequential, and build on skills and concepts as the user progresses. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. At other times, you refer customers to support team members who get them up and running again. Apple Specialist Resume Examples & Samples for 2023 - JobHero Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple today launched updated professional training and certifications for IT support and management. They offered benefit options such as health care for all employees full- and/or part-time. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We draw on the differences in who we are, what weve experienced, and how we think. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Ontario Power Generation Technical Training Specialist Salaries in Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Apple's most powerful Mac will finally shift to Apple silicon. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This can be a very rewarding job, but it can also be stressful at times. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. When a customer needs assistance, you quickly assess their situation. When youre authorized or certified in your area of business or expertise, you also represent Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. You get to work with really creative people. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Top editors give you the stories you want delivered right to your inbox each weekday. As businesses become more reliant on technology, the need for security professionals will continue to grow. You maintain composure and customer focus while troubleshooting and solving issues. The cookie is used to store the user consent for the cookies in the category "Performance". If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. . The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . ICF Human Trafficking Training And Technical Assistance Specialist You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Sign up for notifications from Insider! Learn more about your EEO rights as an applicant (Opens in a new window) . Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Come eager to listen and learn from your team, your mentors and your customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. What It's REALLY Like to Work at an Apple Store - Business Insider Apple is a drug-free workplace. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. They can also help businesses to develop and implement best practices for protecting their data. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. You reassure customers when delivering product diagnoses and potential solutions. This provides the opportunity to progress as you grow and develop within a role. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Design and lead tailored in-person and virtual trainings..

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