Actions does not process claims and we cannot advise you on the Are you still waiting on a ticket refund for an event canceled due to the pandemic? You can add me too. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. 4. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Take a photo of a faulty item and add a brief description. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? The refund will be received from the Event Organizer within 30 days. I bought tickets for Rammstein before the pandemic and they would not refund me. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. By Rhona Shennan 23rd Jul 2020, 3:38pm NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. 2.12 Seller Payment. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. "If it's been canceled, chances are you're . Join The National Math and Science Initiative Class Action, Today! Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. During this time, the Site will be temporarily unavailable. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. ', Beware of this fake Disney+ phishing email. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Read more ts would be ready 48 . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 'I was scammed out of 160 after fraudsters tricked me into buying fake Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. 6.9 Change or Suspension of Site. Go on and tell us about your poor consumer experience. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 4.Select the button beside the transaction you want to dispute, then click Continue. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. 3.2 Other Information. Gather all the information you have on the purchase. You may only use the Services if You can legally enter into and form binding contracts. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Rufus Du Sol Tickets. Harry Styles Concert Tickets. Read Customer Service Reviews of www.viagogo.com - Trustpilot If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. How do I change the email address on my account? The law catches up with viagogo - event promoters and music fans are Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Which? Viagogo | Complaints | Better Business Bureau Profile 2. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 5.4 Making Adjustments. All sales and bids are final. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Leave us a message by clicking the Contact Us button. 1.2 Ticketing Exchange. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. expected to be mailed out. We think businesses - especially those with substantial resources - should still provide refunds for events . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Copyright (c) 2006-2023, viagogo AG. says firm changed policy to deny refunds if tickets can be used in 2021. Viagogo is a ticket marketplace for concerts, sports and theatre events. 3.4 Indemnity. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Estereo Picnic Tickets. Ive been told a refund is coming in 10 days 4 times now. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. In the event of a postponement, refunds are not granted. Why can't I see my order or sale in my account? Note that this is separate from any Tax viagogo is required to charge on its fees. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. It will stay valid for the new date. 'Such tickets will become void and the ticket holder refused entry to the theatre. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Terms and Conditions - viagogo ticket exchange Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Please note this does not include any Tax that may be payable on fees We are required to pay. We may also first deduct any amount you owe us from any amount we owe you. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. 2.14 Substituted Seat Locations. Additional information can be found in our FAQs and on the ticket details pages. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. This is the easiest way to get your money back. 2.9 a) Exception to Sellers Obligation to Confirm. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. I received an email 4 days prior to the event, stating the ticke. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. 2.13 Ticket Information. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 2.17 Season Cards. Customer Files Viagogo COVID-19 Ticket Refund Class Action 2.10 Collecting Payment. But to her frustration, Viagogo claimed the refund could take several months. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 2.5 Tax on Seller Proceeds. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace We take no responsibility for such issues. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 2. You agree . If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Arctic Monkeys Tickets. 6.9 Change or Suspension of Site. Ticket reseller Viagogo defends practices in face of consumer and When Your Event is Canceled or Postponed. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. When listing seated tickets, all tickets in the same listing must be consecutive seats. The whole ordeal cost me almost a thousand dollars. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. We may investigate complaints and violations of our policies. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. 6.2 Waiver of Consequential Damages; Liability Limit. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Even if you are, it's likely to be a more complicated process. This charge is in addition to the amount originally paid for the tickets. I have sent multiple proof to them that the event is indeed canceled. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 6.6 No Agency. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard We cannot commit to next year, Taylor said. StubHub to refund canceled events after pandemic complaints Taylor Swift Tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Faye has now been refunded by her bank after making a chargeback claim. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Adele FaceTimes fans as some demand refund for flights and hotels over Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Coronavirus: Will I get a refund on my ticket if events are cancelled 1. However during the pandemic the response times may slow down. 2.15 viagogo Guarantee. Privacy Policy | However, despite the official announcement . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. They do not say they are going to charge such fees per a ticket . I'm at the point that a class action . Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. I have been fighting with viagogo since October of 2021 with an canceled event. Concert cancellations blamed on COVID variant leave ticket buyers You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. settlement administrator or your attorney for any updates regarding In the case of refunds, we appreciate our customers patience while we process their request.. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo will keep saying they already paid you but they will never show you the proof of payment. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. How do I get a refund from a ticket seller? - Which? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . The organiser will tell you how to get a refund. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Viagogo accused of listing non-existent tickets on behalf of seller and that I would only receive a refund if the concert was cancelled etc. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Received Refund in full for cancelled concert. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. 6.7 Third Party Information. 1,779 reviews for Viagogo, 1.3 stars: '1. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Wait for a StubHub representative to reach you. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. I have been researching this company and very bad negative reviews, and practices. 7.2 Copyright. 2. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Carnaval Barranquilla Tickets. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. I have lots of interesting documentation. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. viagogo AG is registered in Switzerland, Company No. 6.10 Notices. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 6.11 Permitted use. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Which? You should typically get a refund for the ticket and any fees or service charges within 30 days. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Nelnet Servicing Data Leak Your Personal Information At Risk! 1. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. This article is published to give you an update regarding the class action filed against Viagogo. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Explain your case the best you can. 4.1 Double Posting and Removal of Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Read Customer Service Reviews of www.viagogo.com - Trustpilot has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. They will not give me any explantion for this. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Viagogo promises "a full refund" if any problem arises, while Get Me In! Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. This does not prevent us from varying these terms without reference to them. Apparently not. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I must have sent countless emails and phone calls. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. spiritus Forumite. Viagogo - PayPal Community Viagogo-cancelled event and refunds. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket.

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